We don't accept returns, exchanges, or cancellations. Please contact us if you have any problems with your order.
Shipping times vary, please see specific products for estimated shipping times. Backcountry Knitter offers low impact packing on all orders. In an effort to be more eco-friendly we do not wrap your purchases in plastic - purchases are packaged with 100% recycled tissue paper. We use 100% recycled poly mailers from EcoEnclose and for large orders we upcycle using boxes and other packing materials. It is our mission to not only provide you with a beautiful quality product but be better for our environment.
Although most items are superwash and are machine washable on gentle cycle, we highly recommend hand washing all items in cool water and laying flat to dry.
Like all things handmade, our hand-dyed yarn will have slight variations from one skein to the next even within the same batch. If you are buying for a larger project that requires more than one skein, we highly recommend alternating skeins to avoid unwanted color pooling.
Requests, Concerns, Questions
If you have special requests, concerns and/or questions about our products please email us: firstname.lastname@example.org